Terms of Service

1. Who we are

This site and the parking services described on it are operated by Charlotte Crossroads LLC (“Charlotte CrossRoads,” “we,” “us”). By using this site or reserving a space, you agree to these terms.

2. What we provide

We provide a space in a parking yard for the dates covered by your reservation. We do not provide fuel, food, showers, repair, security guarding of individual vehicles, or any form of freight service.

We license you the use of a parking space. We do not take custody, control, or possession of your vehicle, trailer, equipment, or cargo. No bailment is created. You retain your keys, and you park at your own risk.

3. Reservations

• A reservation is confirmed when we send you a confirmation containing a confirmation code and gate access instructions.
• A reservation is for one unit in one space unless expressly agreed otherwise.
• You must provide accurate contact, carrier, and vehicle information. Inaccurate information may result in denial of access without refund.
• Gate codes are personal to your reservation and may not be shared or resold.

4. Payment

Rates are as displayed at the time of booking. Payment is processed by our third-party payment processor; we do not store full card numbers on our systems. You authorize the charge shown at checkout, plus any applicable taxes.

5. Cancellation

Cancellations, changes, and refunds are governed by our Cancellation Policy, which forms part of these terms.

6. Rules of use

Your use of the yard is subject to our Lot Rules, which form part of these terms. We may revoke access, without refund, for serious or repeated violations, and may tow vehicles that are present without an active reservation or in violation of those rules, at the owner’s expense.

7. Your responsibilities

• Maintain insurance covering your vehicle, equipment, and cargo. We do not insure them.
• Hold all licenses, registrations, and authority required to operate your unit.
• Be responsible for damage you cause to the property or to others’ property.

8. Limitation of liability

Security measures reduce risk but cannot eliminate it. To the fullest extent permitted by law, we are not liable for theft, vandalism, fire, weather, collision, or damage to or loss of any vehicle, trailer, equipment, or cargo on the property, or for any indirect, incidental, special, or consequential damages, including lost profits or lost freight revenue.

Where liability cannot lawfully be excluded, our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us for the reservation giving rise to the claim.

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything else that cannot lawfully be limited.

9. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your use of the property, your breach of these terms, or your violation of law.

10. Changes

We may update these terms. Material changes will be posted on this page with an updated effective date. Reservations already confirmed are governed by the terms in effect when they were made.

11. Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The state and federal courts serving Mecklenburg County, North Carolina have exclusive jurisdiction.

12. Contact

Questions about these terms? Get in touch.